All products are carefully inspected by a gallery curator or artist before shipping. Ghostwolf Gallery sells art. Because art objects are generally created on demand, WE DO NOT ACCEPT RETURNS ON ART. Other items have a 30 day refund period.
Additional non-returnable items:
Digital products (e.g. downloadable digital images)
Health and personal care items or intimate items
Perishable, edible, or time-sensitive items
Custom work, services, work-for-hire, or commissioned artwork with the gallery or any artist contacted through the gallery (but the artist may have a return policy)
All items are carefully inspected during packaging. We will replace or repair items damaged in shipping if notified within 3 days of receipt. Please handle all products as if new, even if you believe it is damaged. Artwork is fragile, but may be repairable. Damage you cause may prevent a return or claim.
If your item was damaged in shipping, contact us immediately at the email address below. Confirm our receipt (either through our email response, or by calling our phone number during business hours). SAVE YOUR PACKAGING. Carefully photograph and describe any damage to the product and shipping container. To be eligible for a refund, replacement, or repair, we may need your item shipped back in the original packaging or taken to the shipper. Some shipping companies require in-person viewing of the damage, and we may need you to assist with that. We will advise via email.
If the item is repairable, it will be repaired and reshipped.
If not repairable, we will process an insurance claim and refund you when the claim is approved. The artist will determine if it’s possible to reship a new item instead.
If the carrier does not waive fees, you are responsible for any shipping and insurance fees for returns. All shipping (by you or us) should be done insured and tracked.
DEFECTIVE OR WRONG ITEM RECEIVED
Contact us within 3 days of delivery if you receive a defective or wrong item to arrange a replacement. Please treat all products as if new. Artwork is fragile, and may be repairable or resellable. Damage you cause may prevent a return or claim.
We want you to be completely happy with your purchase. If you receive the wrong item instead of the item you ordered, you must return it undamaged (we will cover shipping) and we will send the correct item.
Custom artwork must be deemed defective according to the artist to accept a return.
In case of defective drop shipments (direct from a printer or manufacturer), please contact us within 3 days of delivery for advice. Do not send your purchase back to the manufacturer without contacting us first. Save the packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be issued and automatically applied to your credit card or original method of payment. You will be notified when it was initiated, but credits may take days to appear.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any sealed digital or analog media, CD, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any damaged or defective item without notifying us within 3 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet on a credit card, contact your credit card company and ask if the refund is being processed and when your refund will be officially posted.
If you didn’t use a credit card, check your back account first, then contact your bank. There is usually some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced, eligible items may be refunded, sale items cannot be refunded.
Exchanges (if applicable)
We generally only replace items if they are defective or damaged in shipping, provided we are notified within 3 days of the problem.
For other exchanges such as purchasing the wrong size or color, the member artist who created your piece may, at his sole option, exchange your item for a credit on another item of his creation. You will be responsible for all shipping costs.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and should be tracked and insured for the full value. If you receive a refund, the cost of any shipping we paid will be deducted from your refund.
The time it may take for your replacement product to reach you may vary, depending on where you live.
Send us an email at firstname.lastname@example.org or contact us at 505-246-9653 (246-WOLF)
All returns must be authorized before mailing to: 2043 South Plaza St. NW Albuquerque New Mexico 87104
Updated Feb, 2016